TL;DR — LEX Reception is a highly regarded, legal-focused answering service with bilingual (English/Spanish) receptionists, a mobile app, and deep Clio/MyCase integrations. Pricing is minute-based and rounded up to the next minute, with “30 under 30” free calls to blunt spam/short calls. LEX doesn’t publish full pricing on its site; third-party listings put entry pricing at $425/mo. If you prefer transparent, published pricing and a boutique team feel, Veza Reception is a boutique legal answering service starting at $159/mo with a 14-day free trial.
What LEX Reception Does (Quick Snapshot)
- 24/7 legal intake & answering, warm transfers, appointment scheduling, and outbound follow-ups.
- Bilingual answering (English/Spanish) for intake and client communications.
- Mobile app to manage status, messages, and call activity on the go (iOS & Android).
- Deep CRM integrations with leading legal tools, including Clio Manage & Grow and MyCase.
- “People, not bots” pledge and an ongoing tree-planting program (one tree per customer per month).
- Strong social proof: a 4.9/5 Trustpilot profile and high marks on Clutch from verified law-firm users.
LEX Reception Pricing: What You Can Actually Verify
- Public price sheets: LEX does not post detailed plan prices on its website (you’re routed to “Plans & Pricing / Talk to Sales”).
- Third-party listings: The Clio App Directory currently lists LEX “Starting at $425 per month (USD),” and Clio’s blog post details typical tiers and overage ranges on minute-based plans. Always confirm with LEX because partner listings can change.
- How billing works: LEX uses per-minute billing rounded up to the next minute (for example: 2:28 is billed as 3:00). You’ll also receive usage alerts at 80% and 100% of your plan.
- Short-call relief: LEX includes 30 calls under 30 seconds free each billing period to offset spam/hang-ups.
Pros & Cons of LEX Reception
Where LEX shines
- Legal-first + 24/7 coverage for intake, transfers, scheduling, and follow-ups.
- Bilingual (English/Spanish) reception and solid Clio/MyCase integrations.
- Operational safeguards: usage alerts at 80%/100% and “30 under 30” to blunt spam/very short calls.
- Reputation & scale: strong public reviews and the capacity to handle spikes across multiple locations.
Trade-offs to weigh
- Pricing transparency: no detailed public price table; you’ll need a sales call for plan/overage specifics.
- Cost predictability: per-minute, rounded-up billing can make long or consult-heavy calls more expensive; month-to-month totals may swing with volume.
- Continuity of voices: a larger, rotating receptionist pool can mean less personal familiarity with your repeat callers and scripts.
- Trial model: no publicly advertised free trial; evaluation typically requires a commitment.
- Operational overhead: With a larger team and app-driven workflows, you may need to spend more time updating scripts and checking that instructions are followed correctly.
Prefer fewer voices, deeper familiarity, and published plan math before any sales call? That’s exactly why firms test Veza Reception (14-day free trial).
Start Your Free Trial with Veza Reception
LEX Reception vs. Veza Reception (Side-by-Side)
Category | LEX Reception | Veza Reception |
Pricing visibility | No public price table; must speak to sales. Third-party listings show “Starting at $425/mo.” | Published pricing upfront — plans from $159/mo. |
Billing model | Per-minute, rounded up to the next minute; overages vary by plan. | Straightforward plan math — per-minute with no overage rates. |
Free trial | No publicly advertised trial. | 14-day free trial — test before committing. |
Bilingual | English/Spanish answering. | English/Spanish answering. |
Team continuity | Large national team; calls may be answered by different receptionists each time. | Boutique, consistent team — the same people learn your scripts and recognize repeat callers. |
Mobile app | iOS & Android apps to manage status, messages, and activity. | No extra app required — direct coordination with your dedicated team. |
Integrations | Clio Manage & Grow, MyCase, and others. | Clio, MyCase, and other leading tools — with a simpler, boutique onboarding approach. |
Values | “People, not bots” pledge; tree-planting program. | Continuity & personal touch: fewer voices, deeper familiarity with your firm. |
Who Each Option Fits Best
- Choose LEX Reception if… you want a large, national operation with 24/7 coverage, certified Clio/MyCase integrations, and bilingual support—and you’re comfortable with a rotating pool of receptionists (which makes conversations less personalized) and rounded-up per-minute billing.
- Choose Veza Reception if… you prefer a boutique, consistent team that feels like in-house staff to your repeat callers, with transparent pricing, predictable billing (no rounded-up minutes), and a 14-day free trial to see how Veza performs with your real call mix.
Legal Intake Essentials (What Your Answering Service Must Capture)
You decide what you want captured. Your script can be light or detailed—it doesn’t have to include everything below. But any provider you consider should be capable of capturing all of this reliably. Use this as a guide – Even the best receptionist team only converts if the intake is structured. Use this checklist to ensure any provider—LEX, Veza, or another—captures what your firm actually needs.
Must-capture fields (new matters)
Caller & contact: full name, phone, email, best time to reach.
Matter type: practice area + sub-type (e.g., PI → auto, Family → custody).
Jurisdiction fit: city/state (or county), court context if known.
Brief facts: 2–3 lines on what happened + date of incident (if relevant).
Urgency & status: detained/in custody, deadline dates, upcoming hearings, any other needs.
Adverse/conflict check: names of opposing party/firm/insurer (spellings).
Eligibility gate: fee sensitivity, funding/insurance, geographic coverage.
Next step authorized: warm transfer, book consult, or secure callback window.
Operational rules to set (so calls aren’t “handled” the wrong way)
Warm transfers: when to attempt, how many rings, who’s on the tree, and fallback if busy.
After-hours policy: voicemail vs. message + SLA for next-day callbacks.
Scheduling: consult length, location (phone/Zoom/in-person), buffers, reschedule/no-show notes.
Follow-ups: who sends confirmations/reminders and what gets logged in Clio/MyCase.
Tone & sensitivities: preferred greeting, empathy cues, do-not-say phrases.
Escalation triggers: urgent keywords (e.g., “served,” “arrest,” “CPS,” “protective order”) and who gets pinged.
Copy-paste intake prompt (give this to any provider)
“Collect caller’s name, phone, email, best callback time; identify practice area and sub-type; capture a two-sentence summary with incident date; list opposing party/insurer for conflicts; note urgency (deadlines/detention/medical); then either (a) attempt a warm transfer to [names/numbers] or (b) book a [length] consult on [calendar link], or schedule a same-day callback window.”
Bottom line: It’s your script and your thresholds. A qualified legal answering team should flex to your intake, capture the details you choose, and execute it consistently.
FAQs (LEX Reception)
Does LEX publish detailed pricing?
Not on its public site; you’ll be routed to a sales conversation. The Clio App Directory currently lists “Starting at $425/mo (USD).” Always reconfirm with LEX.
How does LEX bill?
By the minute, rounded up per call, with usage alerts at 80% and 100% of plan minutes.
Any protection against spam/very short calls?
Yes—30 calls under 30 seconds are free each billing period.
Is LEX bilingual?
Yes—English and Spanish support.
Does LEX integrate with Clio/MyCase?
Yes—LEX is listed in Clio’s App Directory (Manage & Grow) and integrates with MyCase.
How do lawyers rate LEX?
LEX maintains a 4.9/5 Trustpilot profile and high marks on Clutch from verified clients.
Why Firms Switch to Veza Reception
- Transparent, predictable pricing. Plans from $159/mo, no overages, and a 14-day free trial with your real call mix.
- Boutique continuity that feels in-house. A consistent team learns your scripts, tone, and repeat callers—so every conversation starts warmer.
- Conversion-minded legal intake. Legal-trained receptionists, warm transfers when you’re available, and after-hours capture + fast follow-ups when you’re not.
- Clio/MyCase without the heavy lift. Essential integrations set up simply so intake and notes flow where you already work.
- Proof at a glance. See Veza’s site and Clutch reviews for recent results.
Ready to compare live? Start your 14-day free trial and see how Veza performs with your real call mix.
