Legal Answering Service With a Dedicated Team
Veza gives your law firm a dedicated team of trained receptionists who learn your call flow, intake requirements, and preferences—so callers get a consistent experience that feels like an extension of your firm.
- Dedicated reception team familiar with your firm
- Custom intake, screening, scheduling, and call routing
- Overflow, after-hours, or 24/7 coverage
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What Law Firms Say About Veza
- Kyle Madigan
I needed a more cost-effective answering service that could follow a script and/or special instructions, for a competitive per-minute price model. I inquired, was contacted shortly thereafter by Momir, the owner, and he had me set up within a week. Full marks for doing exactly what I hired them to do. No complaints.
- Christopher Thogmartin
Momir and Veza Reception has helped the entire Guardian Tax Law staff in the management of all our varied incoming calls. This helps our staff assist each other to connect with our current and potential clients. The system has definitely helped us manage our calls professionally and efficiently, improving our overall quality of service. Thanks Momir!
- Russ Sullivan
How Your Dedicated Team Works
We Learn Your Firm
Your Team Is Trained Before Taking Calls
Your receptionists are trained on your firm’s procedures before handling live calls, including how to handle new leads, current clients, transfers, scheduling, and messages.
We Handle Calls Your Way
We follow your instructions on every call—from intake and screening to warm transfers, scheduling, callbacks, and clear call summaries.
We Provide the Coverage You Need
Use Veza for overflow, after-hours, weekends, or 24/7 coverage while keeping call handling consistent.
Ongoing QA, Coaching & Updates
We regularly review call quality, provide coaching when needed, and update your team as your firm’s instructions change.
Why Law Firms Choose Veza
Your time, focus, and reputation are your firm’s most valuable assets.
But missed calls, scheduling delays, and administrative distractions can cost you more than just billable hours, they can cost you a client.
Law firms partner with us because we understand what’s at stake – and because they need a partner that reflects their professionalism.
Our virtual receptionists are trained to handle legal conversations with the right tone, professionalism, and discretion—so callers feel supported and your firm is represented well from the first hello.
Don't Just Take Our Word, See for Yourself
Listen To Sample Call Recordings From Our Receptionists
Car Accident
In this sample call, our team member talks to a client involved in a recent car accident. Listen to how our professional gathers case information and contact details and then connects the client with an attorney.
DUI Case
In this recording, we assist a client seeking an attorney for a DUI charge. The receptionist gathers the client’s contact details and case specifics, including the arrest date and location. After checking the attorney’s availability, the receptionist schedules a callback for the client.
Divorce Case
Our legal receptionist assists a client considering filing for divorce. The receptionist collects the client’s contact details, children’s ages, and specific concerns about custody and assets. After gathering all the necessary information, the receptionist schedules a consultation with a family law attorney.
Estate Planning
In this call, a team member assists a client with an estate planning case. The receptionist gathers the client’s contact details and specific needs, including setting up a revocable trust and reviewing existing estate planning documents. The receptionist then schedules a consultation with an attorney.
Immigration Case
In this example, our receptionist helps a client seeking an attorney for an immigration case. The receptionist collects the client’s contact details and learns about her need for a family-based visa for her husband. The receptionist then schedules a callback time with the attorney.
* Please note that these recordings are simulated role-plays between receptionists for illustrative purposes only and do not represent real client interactions.
TESTIMONIALS FROM Our clients
What Our Customers Say About Us
100+
Over 100 legal practices count on our team to ensure every client call is handled with professionalism and care.
98%
98% of calls are answered within three rings, which boosts client satisfaction for our partners, leading to happier clients.
24/7
Keep your firm responsive nights, weekends, and after hours without adding internal staff.
Works With The Tools Your Law Firm Already Uses
Software That We Work With
Your Next Client Is Calling. We’ll Make Sure It's Answered
Fill out the form to get started. Our team is ready to answer your calls with professionalism and care. 14-day free trial. No long-term contracts. We’ll customize the setup around your firm’s call flow.
Not ready to start? Compare the best legal answering service options in our guide.
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Our Services
What’s Included With Our Attorney Answering Service
Keep your calendar full and your practice organized. We book consultations, follow-ups, and client meetings in real time with complete accuracy.
We capture key client details, case information from the very first call. You get qualified leads ready for review.
We follow up with missed callers, confirm interest, and schedule next steps so no opportunity is left behind.
Our team handles high call volumes and routes calls based on your firm’s preferences. You get the support of a full call center without the overhead.
Lead Call Answering
Calls are answered using your firm’s script and standards. We can also place outbound calls like reminders or document requests.
When you’re unavailable, we step in after a preset number of rings. Clients always hear a live, professional voice.
We screen every call to keep sales, spam, and robocalls from wasting your time.
We qualify each call and transfer high-priority conversations to the right person on your team in real time.
Voicemail Management
We provide a dedicated voicemail box with recordings delivered to your inbox for easy follow-up and organization.
What Your Firm Looks Like With and Without Professional Call Coverage
A lawyer answering service keeps leads from hitting voicemail—so your team gets clear next steps and faster follow-up.
Without Veza
- Missed calls & opportunities
- Potential clients go to voicemail
- Case prep interrupted by constant calls
- Administrative tasks eat into billable hours
- No coverage outside of business hours
- Disorganized follow-ups
- Overhead grows with every new hire
With Veza
- Every call answered by a legal-trained receptionist
- Your time stays protected for clients & casework
- Appointments and messages are handled smoothly.
- 24/7 availability, including weekends
- Follow-ups are prompt, clear, and consistent
- You scale without adding full-time staff
- Affordable virtual support
Veza Reception Pricing
Pricing for Our Services
Essentials
$200
100 Minutes
- 100 minutes included
- Additional minutes are $2.00
MOST POPULAR
Growth
$429
250 Minutes
- 250 minutes included
- Additional minutes are $1.72
Scale
$1,479
1000 Minutes
- 1000 minutes included
- Additional minutes are $1.48
* We can also do custom plans. Reach out to us to discuss.
Your Next Big Case Starts With a Call
Our answering service gives your firm the professional front desk it deserves – without the overhead. With Veza, each client call is handled professionally while you stay focused on practicing law.
Ready to see the difference? Call 480-840-7241 or fill out the form to get started.
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Frequently Asked Questions
Yes. We can route calls based on practice area—sending personal injury inquiries to one team member, family law matters to another, and so on. Your custom call flow ensures each matter reaches the right person.
Yes. We offer a 14-day free trial so you can see how our team handles your calls and intake before committing. We’ll get your call flow set up, start answering, and you’ll be able to review how everything works during the trial. If it’s not a fit, you can cancel before the trial ends.
No. Our service is month to month, and we offer a 14-day free trial so you can try it before committing. You can cancel anytime with no penalties.
Yes, we work with popular platforms like Clio, MyCase, and PracticePanther to ensure new client information flows directly into your existing systems.
We onboard every receptionist with legal call handling basics, your firm’s script, and role play practice before they ever answer live calls. Training focuses on tone, professionalism, confidentiality, and capturing accurate details—so callers feel supported and your team gets clean, usable information.
For quality control, we use call reviews and ongoing coaching. We spot-check calls for accuracy (names, numbers, matter details), proper routing/escalation, and clear summaries with the right next step. If anything is off, we retrain quickly and update your script so the issue doesn’t repeat.
Most law firms are up and running within 1-2 weeks. We’ll work with you to create custom scripts and protocols that match your firm’s specific needs.
We tailor this to your firm. Typically we gather caller name and contact info, matter type, a brief summary, urgency/deadlines, and the next step (transfer, consult, or callback).
You’ll receive a call summary email within about 2 minutes after each call, so you’re always up to date. If a message is urgent or time-sensitive, we can also give you a quick call to deliver it directly.
Yes. We cover nights, weekends, and holidays, and we follow your escalation rules so urgent calls are handled correctly and non-urgent calls are documented for follow-up.
Let Us Handle the Calls So You Can Handle the Cases
With trained legal receptionists managing your front desk, you stay focused on what matters — serving your clients and growing your practice.
Industries We Serve
- Personal Injury Answering Service
- Answering Service For Criminal Defense Lawyers
- Answering Service For Solo Practitioners
- And Many More. Reach out to us to see if we would be a good fit for your practice.
