Your Dedicated Legal Answering Service
Veza Reception provides a professional front office for your law firm. We answer in your firm’s name, follow your call-handling rules, and capture call details your team can act on.
Whether someone calls asking for an attorney or “the firm,” they reach a trained legal receptionist—not voicemail.
- Answer calls while you're in court
- Extend your availability without increasing your workload
- Capture more leads with trained receptionists
Fill out this form to Get Started
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Make Every First Call as Professional as Your Legal Practice
For many clients, calling a law firm is a big step. They may be stressed, uncertain, or facing a serious legal issue.
A cold voicemail or missed call can cost you their trust.
At Veza, every call is answered by a trained legal receptionist who brings clarity, confidence, and professionalism to the conversation. We set the tone from the start, helping callers feel heard and supported while representing your firm at the highest standard.
How We Handle Your Calls
Every call is handled using your firm’s script and routing preferences. We can:
Warm transfer urgent/high-priority calls when you’re available
Capture intake details and screen leads using your required questions
Schedule consultations or set a callback when you’re tied up
Send your team a clear call summary immediately after the call
Need overflow or after-hours coverage? We can step in after a set number of rings, nights/weekends, or 24/7.
Why Law Firms Choose Veza
Your time, focus, and reputation are your firm’s most valuable assets.
But missed calls, scheduling delays, and administrative distractions can cost you more than just billable hours, they can cost you a client.
Law firms partner with us because we understand what’s at stake – and because they need a partner that reflects their professionalism.
Our receptionists are trained to handle legal conversations with the right tone, professionalism, and discretion—so callers feel supported and your firm is represented well from the first hello.
Don't Just Take Our Word, See for Yourself
Listen To Sample Call Recordings From Our Receptionists
Car Accident
In this sample call, our team member talks to a client involved in a recent car accident. Listen to how our professional gathers case information and contact details and then connects the client with an attorney.
DUI Case
In this recording, we assist a client seeking an attorney for a DUI charge. The receptionist gathers the client’s contact details and case specifics, including the arrest date and location. After checking the attorney’s availability, the receptionist schedules a callback for the client.
Divorce Case
Our legal receptionist assists a client considering filing for divorce. The receptionist collects the client’s contact details, children’s ages, and specific concerns about custody and assets. After gathering all the necessary information, the receptionist schedules a consultation with a family law attorney.
Estate Planning
In this call, a team member assists a client with an estate planning case. The receptionist gathers the client’s contact details and specific needs, including setting up a revocable trust and reviewing existing estate planning documents. The receptionist then schedules a consultation with an attorney.
Immigration Case
In this example, our receptionist helps a client seeking an attorney for an immigration case. The receptionist collects the client’s contact details and learns about her need for a family-based visa for her husband. The receptionist then schedules a callback time with the attorney.
* Please note that these recordings are simulated role-plays between receptionists for illustrative purposes only and do not represent real client interactions.
TESTIMONIALS FROM Our clients
What Our Customers Say About Us
60+
Over 60 legal practices count on our team to ensure every client call is handled with professionalism and care.
90%
90% of calls are answered within four rings, which boosts client satisfaction for our partners, leading to happier clients.
40%
Our trained receptionists convert 40% of inbound legal inquiries into qualified leads, helping your firm grow without adding pressure on your internal team.
55%
Firms can capture up to 55% more leads by answering calls live instead of sending callers to voicemail.
70%
We cost about 70% less than hiring a full-time receptionist, helping firms save $35,000–$40,000 annually.
Top Software Tools Trusted by LAw Firms
Software That We Work With
Your Next Client Is Calling. We’ll Make Sure It's Answered
Fill out the form to start your free trial. Our team is ready to answer your calls with professionalism and care. No contracts. No setup fees. Just real support, starting today.
Not ready to start? Compare the best legal answering service options in our guide.
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Our Services
What’s Included With Our Attorney Answering Service
Keep your calendar full and your practice organized. We book consultations, follow-ups, and client meetings in real time with complete accuracy.
We capture key client details, case information from the very first call. You get qualified leads ready for review.
We follow up with missed callers, confirm interest, and schedule next steps so no opportunity is left behind.
Our team handles high call volumes and routes calls based on your firm’s preferences. You get the support of a full call center without the overhead.
Lead Call Answering
Calls are answered using your firm’s script and standards. We can also place outbound calls like reminders or document requests.
When you’re unavailable, we step in after a preset number of rings. Clients always hear a live, professional voice.
We screen every call to keep sales, spam, and robocalls from wasting your time.
We qualify each call and transfer high-priority conversations to the right person on your team in real time.
Voicemail Management
We provide a dedicated voicemail box with recordings delivered to your inbox for easy follow-up and organization.
What Your Firm Looks Like With and Without Professional Call Coverage
A lawyer answering service keeps leads from hitting voicemail—so your team gets clear next steps and faster follow-up.
Without Veza
- Missed calls & opportunities
- Potential clients go to voicemail
- Case prep interrupted by constant calls
- Administrative tasks eat into billable hours
- No coverage outside of business hours
- Disorganized follow-ups
- Overhead grows with every new hire
With Veza
- Every call answered by a legal-trained receptionist
- Your time stays protected for clients & casework
- Appointments and messages are handled smoothly.
- 24/7 availability, including weekends
- Follow-ups are prompt, clear, and consistent
- You scale without adding full-time staff
- Affordable virtual support
Veza Reception Pricing
Pricing for Our Services
Essentials
$200
100 Minutes
- 100 minutes included
- 14 day free trial
- Additional minutes are $2.00
MOST POPULAR
Growth
$429
250 Minutes
- 250 minutes included
- 14 day free trial
- Additional minutes are $1.72
Pro
$789
500 Minutes
- 500 minutes included
- 14 day free trial
- Additional minutes are $1.58
Scale
$1,479
1000 Minutes
- 1000 minutes included
- 14 day free trial
- Additional minutes are $1.48
* We can also do custom plans. Reach out to us to discuss.
Your Next Big Case Starts With a Call
Our answering service gives your firm the professional front desk it deserves – without the overhead. With Veza, each client call is handled professionally while you stay focused on practicing law.
Ready to see the difference? Call 480-840-7241 or fill out the form to get started.
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Frequently Asked Questions
Yes. We can route calls based on practice area—sending personal injury inquiries to one team member, family law matters to another, and so on. Your custom call flow ensures each matter reaches the right person.
We onboard every receptionist with legal call handling basics, your firm’s script, and role play practice before they ever answer live calls. Training focuses on tone, professionalism, confidentiality, and capturing accurate details—so callers feel supported and your team gets clean, usable information.
For quality control, we use call reviews and ongoing coaching. We spot-check calls for accuracy (names, numbers, matter details), proper routing/escalation, and clear summaries with the right next step. If anything is off, we retrain quickly and update your script so the issue doesn’t repeat.
Absolutely. We work with popular platforms like Clio, MyCase, and PracticePanther to ensure new client information flows directly into your existing systems.
Most law firms are up and running within 1-2 weeks. We’ll work with you to create custom scripts and protocols that match your firm’s specific needs.
We tailor this to your firm. Typically we gather caller name and contact info, matter type, a brief summary, urgency/deadlines, and the next step (transfer, consult, or callback).
You’ll receive a call summary email within about 2 minutes after each call, so you’re always up to date. If a message is urgent or time-sensitive, we can also give you a quick call to deliver it directly.
No. We offer flexible plans and a free trial so you can experience the service before committing. Cancel anytime with no penalties.
Yes. We cover nights, weekends, and holidays, and we follow your escalation rules so urgent calls are handled correctly and non-urgent calls are documented for follow-up.
Let Us Handle the Calls So You Can Handle the Cases
With trained legal receptionists managing your front desk, you stay focused on what matters — serving your clients and growing your practice.
Industries We Serve
- Personal Injury Answering Service
- Answering Service For Criminal Defense Lawyers
- Answering Service For Solo Practitioners
- And Many More. Reach out to us to see if we would be a good fit for your practice.
