Veza Reception’s Frequently Asked Questions

Why should I choose to partner with Veza Reception?

Our remote receptionists help you:

* Boost productivity
* Save money
* Capture more leads
* Improve customer experience
* Appear more professional

How do your remote receptionist services work?

1. Greet and screen calls
2. Collect important call details
3. Relay and transfer messages

What is a virtual/remote receptionist?

Virtual receptionists, much like their in-house counterparts, handle tasks such as managing inbound and outbound calls and addressing client inquiries. However, they operate remotely. Despite working for Veza Reception, they seamlessly blend in with your internal team. When a caller contacts your business, they won’t realize that a third-party answering service is assisting them.

Who is handling my phone calls?

At Veza Reception, our skilled remote receptionists take pleasure in ensuring your satisfaction. We selectively hire and meticulously train our remote receptionists to manage each call with the highest level of professionalism.

What tasks can my remote receptionists perform?

Virtual/remote receptionists, unlike automated answering services, are actual individuals who seamlessly become part of your business. They function as an extension of your existing team. While handling messages and returning calls are their primary responsibilities, they can also perform a wide range of other tasks to support your company. At Veza Reception our remote receptionists also screen for solicitor calls, answer common caller questions, and schedule appointments. Imagine having a dedicated, in-house receptionist, all for a fraction of the cost.

How will you relay and transfer messages after calls?

Following each call, our remote receptionists send out call summary emails. Additionally, you can choose to receive a text message from us.

Do I need to sign a long-term contract?

Nope! Our services operate on a month-to-month basis, without any long-term contracts. If you’re dissatisfied, you’re free to cancel at any time!

What if I am dissatisfied with the service provided?

If you encounter any issues with our service, please don’t hesitate to reach out, and we will make it right.

Can I continue using my current phone number?

Absolutely, forwarding your existing phone number to us is a simple process. Additionally, we can provide a new phone number for you to use as your own and post on your website.

What are your hours of operation?

We operate 8am to 8pm ET. After hour services can be provided upon request.

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