Veza Reception LLC Terms and Conditions
Veza Reception LLC Terms and Conditions
Agreement between User and Veza Reception LLC
Welcome to Vezareception.com. The Vezareception.com website (the “Site”) is comprised of various web pages operated by Veza Reception LLC (the “Company”). Vezareception.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of Vezareception.com or the use of Veza Reception LLC services, constitutes the acceptance of the user’s (“Client” or “You” or “User”) agreement to all such Terms. The Terms are entered into by and between the user of this website and/or services provided by Veza Reception LLC and Veza Reception LLC. Please read these terms carefully and keep a copy of them for your reference. If you do not agree to these Terms of Service or the Privacy Policy, do not access or use the Site or any Veza Reception LLC services.
Services Offered: Veza Reception LLC provides virtual reception services to the Client including call answering, scheduling, and message handling. Company will make commercially reasonable efforts to provide the agreed upon services to the Client. Company will make commercially reasonable efforts to resolve any material issues that arise during the rendering of services to the Client within five ( 5 ) business days written notice provided by Client and acknowledged by Company. Client understands and agrees to be respectful and courteous when addressing any member of our team and to make any requests from our team with reasonable expectations of time for acknowledgement and implementation. We consider a reasonable acknowledgement time for any written requests (email, client web dashboard, slack messages) to be one business day for operational updates (schedule changes, phone number updates), and one to three business days for account or technical changes. Implementation time of any request will be communicated in writing if longer than three business days from date of acknowledgement. If urgent issues arise, please contact us by phone. Deviations by Veza Reception LLC for acknowledgement times will not be considered a material breach of this Agreement.
Fees: Client agrees to pay all fees as specified in the attached Pricing Page which is incorporated and part of these Terms. Fees are subject to change, and the latest rates on our website shall apply. A $100 onboarding fee applies to all new accounts. Unused minutes for any given month do not rollover to the next month.
- Billing & Payment: All payments shall be made in U.S. dollars and will be due at the beginning of each billing cycle. Veza Reception LLC may bill in advance for any recurring service. Veza Reception LLC shall have the right to suspend or terminate service if the Client has failed to pay any invoice within ten (10) days of the beginning of a billing cycle. Overage minutes are billed at the rates listed on our Pricing Page and will be charged at the end of the month along with the next month’s fees.
- Billing Calculation: Billing includes the full duration of the call and “handle time after the call” which accounts for tasks such as writing a summary email to the client.
- Refunds: No refunds will be issued on any payments made, except for unused portions of the month if services are terminated by Veza Reception LLC.
- Free Trial: We offer a 14-day free trial with no credit card required to start.
Electronic Communications
Visiting Vezareception.com or sending emails to Vezareception.com or Veza Reception LLC constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Children Under Eighteen
Veza Reception LLC does not knowingly collect, either online or offline, personal information from persons under the age of eighteen. If you are under 18, you may use Vezareception.com only with permission of a parent or guardian.
Links to Third Party Sites/Third Party Services
Vezareception.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Vezareception.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Vezareception.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Vezareception.com of the site or any association with its operators.
Certain services made available via Veza Reception LLC are delivered by third party sites and organizations. By using any product, service or functionality originating from the Vezareception.com domain, you hereby acknowledge and consent that Veza Reception LLC may
share such information and data with any third party with whom Veza Reception LLC has a contractual relationship to provide the requested product, service or functionality on behalf of Veza Reception LLC users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use Vezareception.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Veza Reception LLC that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Veza Reception LLC and Vezareception.com or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes there to.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Vezareception.com content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written
permission of Veza Reception LLC and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Veza Reception LLC or our licensors except as expressly authorized by these Terms.
International Users
The Service is controlled, operated and administered by Veza Reception LLC from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Vezareception.com content accessed through Vezareception.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Indemnification
You agree to indemnify, defend and hold harmless Veza Reception LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Veza Reception LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to fully cooperate with Veza Reception LLC in asserting any available defenses.
Disputes; Governing Law; Mediation/Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions that cannot be settled through negotiation shall be mediated by the parties before a single mediator in the State of Arizona. Any Party to this Agreement may invoke the right to mediation by sending written notice to the other Party or parties of such invocation and setting forth in adequate detail the nature of the matter to be mediated. The parties to the mediation jointly shall appoint the mediator within thirty (30) calendar days of receipt of the written notice. The mediation proceedings shall commence and be diligently pursued by the parties to this Agreement within thirty (30) calendar days of the appointment of the mediator. Each party to the mediation shall bear its own costs and expenses incurred with respect to the mediation. The cost of the mediator and the mediation procedure shall be borne equally by the parties to the mediation. Arizona law will govern and enforce this Agreement. If mediation is unsuccessful, at the option of either Client or Veza Reception LLC, any dispute arising from or with respect to this Agreement will be decided by arbitration by the American Arbitration Association in accordance with its Commercial rules. At the request of either party, proceedings may be conducted in secrecy. Any litigation or arbitration between Client and Veza Reception LLC will take place in any state court located within Maricopa County, Arizona or federal court within the District of Arizona. Client and Veza Reception LLC waive any objection to personal jurisdiction or venue in any forum located in those jurisdictions. Except for a claim of payments of amounts due, no action, regardless of form, arising out of this Agreement may be brought by either party against the other more than one year after the cause of action has arisen. If either party employs attorneys to enforce any rights arising out of or relating to this agreement, the losing party shall reimburse the prevailing party for its reasonable attorneys’ fees and costs.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Veza Reception LLC agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
Liability Disclaimer
THE SERVICES PROVIDED BY VEZA RECEPTION LLC AND/OR VEZARECEPTION.COM ARE PROVIDED “AS IS,” “AS AVAILABLE,” WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES Of MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND CONTENT MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. VEZA RECEPTION LLC AND VEZARECEPTION.COM, INCLUDING ALL OUR AFFILIATES, HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR WEBSITE OR CONTENT. VEZA RECEPTION LLC AND VEZARECEPTION.COM CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF OUR WEBSITE OR CONTENT. VEZA RECEPTION LLC AND VEZARECEPTION.COM DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT OR OUR SERVICES FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT ANY SUCH ITEMS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT AND USE INDUSTRY-
RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CONTENT AND SERVICES IS DISCLAIMED. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT THROUGH OUR WEBSITE OR SERVICES AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT.
IN NO EVENT WILL VEZA RECEPTION LLC, ITS EMPLOYEES, CONTRACTORS, VENDORS, AFFILIATES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OR MISUSE OF THIS ITS WEBSITE OR SERVICES WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, NEGLIGENCE, EQUITY, STATUTE OR BY WAY OF ANY OTHER LEGAL THEORY REGARDLESS OF WHETHER SUCH DAMAGES COULD HAVE BEEN FORESEEN. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, VEZA RECEPTION LLC LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID IN THE IMMEDIATE PRECEDING MONTH, IF ANY, BY YOU TO US FOR THE SERVICES PROVIDED GIVING RISE TO LIABILITY.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. VEZA RECEPTION LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
VEZA RECEPTION LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. VEZA RECEPTION LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Termination/Access Restriction
- Client Termination: Client may cancel services with thirty (30) days notice of termination.
- Company Termination: We are committed to maintaining a healthy, happy, and positive work culture. We ask that clients treat our team with respect. Disrespectful behavior may result in the termination of services. Company reserves the right to terminate services at any time with thirty days’ notice, or if the Client has materially breached any component of this Agreement, Company reserves the right to terminate the Client immediately.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and VEZA RECEPTION LLC as a result of this agreement or use of the Site. VEZA RECEPTION LLC’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of VEZA RECEPTION LLC’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by VEZA RECEPTION LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreem ent shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and VEZA RECEPTION LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and VEZA RECEPTION LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Force Majeure: VEZA RECEPTION LLC shall not be held liable or responsible for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, strikes, power outages, internet or telecommunication failures, or any other unforeseen events (“Force Majeure Events”). In such cases, we will make reasonable efforts to resume services as soon as possible.
Changes to Terms
VEZA RECEPTION LLC reserves the right, in its sole discretion, to change the Terms under which Vezareception.com is offered. The most current version of the Terms will supersede all previous versions. VEZA RECEPTION LLC encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
Veza Reception LLC welcomes your questions or comments regarding the Terms:
Veza Reception LLC
3101 N. Central Ave, Suite 183 Phoenix, AZ 85012
Email Address: hello@vezareception.com
Effective as of February 4th, 2025
