Gone are the days when every law firm needed a full-time receptionist sitting at the front desk. With rising overhead and increasing client expectations, more attorneys are turning to remote receptionists to manage calls professionally without the cost of in-house staff. But do they actually work in a legal setting? In this guide, we explore how remote receptionists support law firms, improve client intake, and ensure no potential client call goes unanswered.
First, what Is a Remote Receptionist?
A law firm remote receptionist offers a cost-effective way to handle client calls, schedule consultations, and deliver professional client service – without the need for an in-house hire. While not physically in your office, they operate as an extension of your team, ensuring every call is answered and every potential client feels taken care of. Here are a few key reasons why more attorneys are turning to live virtual receptionists to support their practice:
1. Cost-Effective Solution
An in office receptionist on average costs around $3,400 per month. In addition to the salary, you will also be responsible for benefits, overtime, and bonuses for a full time office receptionist. When you think about it this really starts to add up over the years. Veza Reception services start at $159 a month for law firms which don’t really have high volumes of calls. Check out our pricing page to find out more!
2. Prompt Communication
Lawyers, particularly those in small firms or who work independently, recognize the significance of prompt communication. A remote receptionist will make sure that your clients’ calls are answered promptly, take messages, screen the calls, and list down those of an urgent nature.
Just imagine the relief your clients feel when they get immediate attention, even after hours. Not to mention all the business you could be losing by not answering the phone during hours and even after hours.
3. Personalized Attention
Legal matters are confusing and clients may feel uneasy. They usually need someone to reassure and guide them. A well-informed and reliable remote receptionist can give personalized attention. This is exactly what you get with Veza Reception. If you are a lawyer handling criminal cases, or family law attorney; you know the importance of making your your clients feel heard, our remote receptionists will do just that! Also, they are available 24/7 for assistance for your firm.
4. Efficient Call Handling
Every missed call means a lost opportunity for attorneys. With a virtual receptionist, not a single call goes unanswered. Law firm virtual receptionists schedule appointments, write down messages, and give information. Imagine the amount of impact on your practice when prospective clients always talk to a live person rather than having the call sent to voicemail or an interactive voice response system. Don’t you think these prospective clients are more likely to choose your law firm with a remote receptionist?
5. Professional Image
Your clients’ first impression matters. A virtual remote receptionist adds professionalism to your law firm, which involves greeting each prospective client with a friendly tone, handling questions, and transferring calls. Being professional and how a law firm presents themselves is very important for client retention.
This was the case with one of our solo practitioner attorney clients. They signed on with us because they wanted to promote their professional image as well as not miss anymore calls. After they worked with us they stood out from their competition, no longer missed any calls, and were able to increase their revenue by 50% in 6 months because of it. That’s right – a 50% increase in just six months. If you’re considering whether a remote receptionist is right for your firm, try it like they did – and see the impact it can have on your practice.
In short: Yes, it is worth it!
Now, at a time when working from home has mostly become the norm, a virtual receptionist is a must-have. They enhance experiences for clients, help in communication flows, and save you precious time for actually growing your law practice. Not to mention the amount of money you will be saving. So, if you’re wondering whether a remote receptionist is worth it, the answer is definitely yes!
Never miss an opportunity from a potential client. With a virtual receptionist service, you can increase client satisfaction, improve retention, and ensure every call is answered. If you’re unsure whether a remote receptionist is the right fit for your law firm, fill out our contact form – we’d be happy to discuss how Veza Reception can support your practice.
