Is a Remote Receptionist Worth It? A Complete Guide for Small Businesses

Is a Remote Receptionist Worth It? A Complete Guide for Small Businesses

Gone are the days when the 9 to 5 sitting in an office used to be the norm. In today’s fast-evolving business environment, it has to change. More and more companies are open to the idea of remote work, and the notion of the remote receptionist is really gaining ground. But is it really? We dive deep into the world of remote receptionists and discuss how they can be of help to your small business.

Is a Remote Receptionist Worth It

First, what Is a Remote Receptionist?

A remote receptionist brings the solution to affordably hire a receptionist who will interact with your clients over the telephone, schedule your appointments, and offer all the customer service one could need. This is all while they are not physically present in the office. That is what makes this solution very attractive for all small business owners. Now here are a few reasons why you might consider a live receptionist for your business:

1. Cost-Effective Solution 

An in office receptionist on average costs around $3,400 per month. In addition to the salary, you will also be responsible for benefits, overtime, and bonuses for a full time office receptionist. When you think about it this really starts to add up over the years. Veza Reception services start at $150 a month for businesses which don’t really have high volumes of calls. Check out our pricing page to find out more!

2. Prompt Communication

Lawyers, particularly those in small firms or who work independently, recognize the significance of prompt communication. A remote receptionist will make sure that your clients’ calls are answered promptly, take messages, screen the calls, and list down those of an urgent nature.

Just imagine the relief your clients or customers feel when they get immediate attention, even after hours. Not to mention all the business you could be losing by not answering the phone during hours and even after hours. 

3. Personalized Attention

Legal matters are confusing and clients may feel uneasy. They usually need someone to reassure and guide them. A well-informed and intelligent remote receptionist can give personalized attention. This is exactly what you get with Veza Reception. If you are a home service provider, a lawyer handling criminal cases, or family law attorney; you know the importance of making your your clients/customers feel attended to and cherished, our remote receptionists will do just that! Further, they are available 24/7 for assistance to gain trust and build lasting relationships for your business.

4. Efficient Call Handling 

Every missed call means a lost opportunity for all home service providers (such as plumbers and roofers) and attorneys. With a virtual receptionist, not a single call goes unanswered. He or she schedules appointments, writes down messages, and gives information. Imagine the amount of impact on your business when prospective clients always talk to a live person rather than having the call sent to voicemail or an interactive voice response system. Don’t you think these prospective clients or customers are more likely to choose your business with a remote receptionist?

5. Professional Image

Your clients’ first impression matters. A virtual remote receptionist surely adds professionalism to the branding of your business, which involves greeting each prospective customer or client with a friendly tone, handling questions, and transferring calls easily. Whether you are an attorney or a home service provider, being professional in how a business presents themselves is important toward the success of client retention and recruitment. 

This was the case with one of our landscaping clients. They signed on with us because they wanted to promote their professional image as well as not miss anymore calls. After they worked with us they stood out from their competition, no longer missed any calls, and were able to increase their business by 50% in 6 months because of it. Yep, you heard it right: more lawns to mow and more satisfied customers. And if a person wonders and thinks whether to give it a try, why not just try us out like they did and see the impact it can have?

In short: Yes, it is worth it!

Now, at a time when working from home has mostly become the norm, a virtual receptionist is a must-have. They enhance experiences for customers, help in communication flows, and save you precious time for actually growing your business. Not to mention the amount of money you will be saving. So, if you’re wondering whether a remote receptionist is worth it, the answer is definitely yes!

Never miss an opportunity with every call. Get a virtual receptionist service today and witness customer satisfaction increase and your retention with clients go through the roof. If you are in any doubt at all as to whether a service such as a remote receptionist is the right thing for you and how we may be able to help you, then please make your way to our contact page and get in touch with us. We would love to have a conversation to see if we can help.

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