When you’re a small business owner, a lawyer, or an independent entrepreneur there comes a time when you will realize the importance of being around for your clients.
Think about it, nobody wants to try and get a hold of a business only to be sent straight to voicemail. Not to mention that when you as a business owner deal with calls all day long it can add up after a long day’s work making you drained and causing you to burn out.
That’s where the answering service comes in. But the big question is, how much is it? Well take a seat and let’s get into it!
First off, what is an answering service?
To put it simply, it is a live receptionist that works 24/7. They will answer your phones, take messages, set appointments, and make sure your customers feel like they’re heard when you simply can’t pick up the phone.
Now comes the big question: How affordable is an answering service? The good news is, that affordable answering services do exist, and they can be a game-changer for your business.
Typically, most of our clients have two primary concerns when they reach out to us. First, they want to know who will do a good job for their business. Second, they want to ensure that the cost won’t be excessive and that we won’t break the bank. So, how much does an answering service typically cost?
Well, it does depend on a few factors: scroll to the bottom of this article to see the exact amount we charge per month, or visit our pricing page.
Below, you can check out the few factors that our pricing is based off of:
Usage: The majority of answering services have a number of different pricing plans based on usage. Whether you get a few calls a day or hundreds, there is an appropriate budget-friendly plan. For example, at Veza Reception, our plans are based on the usage time.
If one gets a call for 2 minutes, then they only pay for 2 minutes. It’s pretty straight forward and it’s something that works really well for our clients.
Features: Do you only need an answering service, or should they be able to offer some other service, like setting up an appointment or screening a call?
Of course, the more features you add, the higher the added cost may be, but at the end of the day, it helps balance out your business. You can take a look at the different services we offer here.
That means that each one you add on would most likely mean we would do more for you and therefore charge more, due to usage going up.
Custom Plans: Some answering service providers offer a very flexible plan one can customize to their exact needs. A custom plan allows for a person to pay only for what is required, hence minimizing the cost of budgeting.
Now, let’s talk about how an affordable answering service helps various businesses, beginning with attorneys.
For Attorneys:
If you’re a small practice attorney or a solo attorney, every minute counts. An answering service can help you:
Not miss any more calls: Your potential clients often call during non-business hours. With an answering service, you won’t miss out on these leads. This means more business for you!
Focus on Legal Work: You can focus on your legal work with full concentration and serve your clients with prompt legal processing without distractions or answering telephone calls in between the work days.
Professional Image: With an answering service the virtual live receptionist answers all calls in a friendly and professional manner that will create a good impression from the first words exchanged with clients.
Real-life example: At Veza Reception, we have a solo attorney that we work with that came to us after deciding to switch over from an answering service they had been using the previous year. The reason they looked into us is because we are one of the more affordable services on the market right now.
Not only are we more affordable, but we also offer a key service that they were looking for – appointment scheduling. We’ve been working together for 3 months now and things have been great. We provide them with the following services: answering their inbound calls, making outbound calls for them, appointment scheduling, qualifying callers, and sending out call summary emails.
For Home Service Providers:
Whether you operate a plumbing or a roofing business, or perhaps you do any other kind of home service, continued client connection is one of those things that cannot be ignored. Here are some ways in which an answering service will assist in making your business smoother:
Emergency Response: Home emergencies can happen at any time. With an answering service such as Veza Reception, your clients will be able to reach you at all hours of the day. When your clients need it the most, you will be available to them!
Scheduling Appointments: No more back-and-forth phone calls to schedule appointments. Let the answering service take care of that for you so that you free your time and focus on what matters most.
Scalability: While your business is growing, so will the call volumes. Therefore, an answering service will help scale your business to make sure that communication will keep flowing, despite how busy you get. This will also help you focus on your business and keep distractions at a minimum.
Quick note: If you’re wondering why our clients that are home service providers partner with us it’s because they want to win more business. They need an affordable solution (they don’t want to pay the salary of an in-house receptionist) and they need someone managing the phones so they aren’t missing out on business to their competitors.
Now let’s talk about our specific pricing. Below are the plans we offer our clients… You can also go to our pricing page here to view our different plans.
All our plans come with a money-back guarantee and all plans are month to month. There are no long-term contracts and you can cancel anytime you want. Also, if your business needs a customizable plan (for example if you use less than 65 minutes or more than 390 minutes) then let us know and we will make something work.
If you would like to discuss further and see if we would be a good fit for your business, feel free to book a call with us here.
