5 Best Answering Services in Ontario | Expert Picks

Law firms in Ontario can’t afford to miss calls – especially when every inquiry could be a new client. Whether it’s a prospective case, an urgent legal question, or a returning client, timely responses are essential to running an efficient and responsive legal practice.

As client expectations rise, working with a professional answering service in Ontario can ensure your law office never misses an important call.

In this article, we at Veza Reception have researched and reviewed the top answering services Ontario has to offer. Our list highlights companies that not only deliver quality call handling and virtual receptionist solutions, but also support legal professionals across solo practices, boutique firms, and busy multi-attorney offices.

Whether you’re managing intake, client communication, or after-hours calls, this guide will help your law firm find the right answering service Ontario has available for your needs.

Company Name	Services Offered	Price Range	Clutch Rating
Veza Reception	Law firm virtual receptionists, Intake services, Appointment scheduling	Starts at $159/month	5.0/5
Answer Connect	24/7 live answering, message taking, call routing	Starts at $299/month	4.6/5
Lex Reception	Legal reception, legal intake, outbound calling, bilingual reception	Starts at $450/month	5.0/5
VoiceNation	Virtual Receptionist Service, After Hours & 24/7 Answering, Contact Center Outsourcing, Bilingual Answering, Call Handling, Call Forwarding, Order Processing, Business Continuity, Live Chat, Outbound Calling	Starts at $70/month	4.4/5
Map Communications	24/7 availability, bilingual operators, appointment scheduling, live call transfer, lead qualification,	Starts $49/month	4.2/5

1. Veza Reception

Company Overview

Veza Reception is a 24/7 answering service that services Ontario built specifically to support law firms who can’t afford to miss a call. We saw firsthand how attorneys were losing valuable opportunities due to missed calls, unqualified leads, and interruptions that made it difficult to stay focused on casework.

Instead of relying on generic call centers, we created Veza Reception to offer a specialized and flexible receptionist solution that aligns with how law firms operate. Every call is handled professionally — whether it’s a prospective client, a returning client, or someone looking for a status update.

Our virtual receptionists are trained to handle legal intake, appointment scheduling, and urgent requests with care and accuracy — so your team can focus on the work that matters most.

Key Features

• • Comprehensive Services: Appointment scheduling, outsourced call center services, intake services, overflow reception services, live call transfer, call back services, 24/7 spam blocking

  • 24/7 availability 

  • Custom call handling and attorney-specific workflows

  • Pricing: Starts at $159/month for 100 minutes

  • Free 14-day trial, no credit card required

• • Clutch Reviews: 5.0/5 based on client reviews

• • Certifications & Awards: Proud member of the Greater Phoenix Chamber, reflecting a commitment to supporting the local community.

Proven Results: How Veza Reception Helped Sharon Lawruler L.L.C.

The Problem

Sharon Lawruler L.L.C, a law practice, was facing challenges in managing incoming calls and client inquiries efficiently. As a solo attorney, handling phone calls, directing calls to the right party, and providing timely responses to potential clients became overwhelming. This resulted in missed opportunities to connect with new clients and potential delays in communication, impacting the firm’s ability to provide seamless legal services.

The Solution

After discovering Veza Reception through an online search, Sharon Lawruler L.L.C chose to work with us due to our high ratings, budget-friendly pricing, strong cultural fit, and aligned company values. Veza Reception’s virtual receptionist service provided a structured solution to manage call handling, direct inquiries, and respond to client questions through phone, email, and chat. Our team took the time to understand the firm’s specific needs, ensuring seamless call routing and professional client interactions.

The Results & Impact

Within a short period, Sharon Lawruler L.L.C experienced a noticeable improvement in client engagement and communication efficiency. By outsourcing call management to Veza Reception:

• • The firm successfully connected with new clients, improving client acquisition.

• • Call handling and information-sharing became more structured, allowing the attorney to focus on legal work.

• • The firm benefited from excellent project management, with Veza Reception delivering services on time and responding effectively to needs.

Additionally, Sharon Lawruler L.L.C highlighted Veza Reception’s commitment to understanding their goals and needs, emphasizing our professionalism and responsiveness. No areas for improvement were noted, further reinforcing the positive impact of Veza Reception’s services on their law practice.

2. AnswerConnect

Company Overview

AnswerConnect is a 24/7 live answering service built to help businesses stay available to their customers at all times. Many companies struggle with missed calls, long response times, and lost leads—problems that directly impact growth and customer trust. AnswerConnect offers a real-human approach to call handling, ensuring businesses never miss an opportunity to engage with their customers.

Key Features

• • Comprehensive Services: 24/7 live answering, appointment scheduling, live chat support, and after-hours call handling.

• • Clutch Reviews: Rated 4.6 out of 5, based on 31 reviews.

• • Pricing Information: The Entry plan includes 100 minutes for $175/month with an additional $49.99 setup fee.
    

     

• • Year Founded: 2002.

• • Certifications & Awards: Recognized by Forbes as the Best Overall Answering Service in 2025.

• • Industries Served: Legal, healthcare, real estate, e-commerce, and more

• • Free Trial Availability: AnswerConnect doesn’t offer a free trial, but their flexible, no-contract plans let you adjust, upgrade, or cancel at any time to fit your business needs.

Case Study & Proven Results: How AnswerConnect Helped Zen Windows Improve Customer Engagement

The Problem

Zen Windows, a window installation company, was losing potential customers due to missed calls and slow response times. Their internal team was overwhelmed with inquiries, leading to delays in scheduling consultations and providing quotes.

The Solution

Zen Windows partnered with AnswerConnect to streamline customer communication. With a team of trained virtual receptionists, AnswerConnect provided:

• • 24/7 call answering to ensure no lead was lost.

• • Appointment scheduling for consultations, allowing Zen Windows to focus on service delivery.

• • Lead qualification, filtering out non-serious inquiries and improving efficiency.

The Results & Impact

Within a short period, Zen Windows saw major improvements in customer engagement:

• • More Leads Captured – 24/7 availability ensured no missed business opportunities.

• • Higher Customer Satisfaction – Faster response times improved the customer experience.

• • Better Productivity – Their team could now focus on delivering services instead of managing calls.

Why We Chose AnswerConnect

During our research, we selected AnswerConnect as one of the best answering services in Ontario because of its:

• • 24/7 Availability: Ensuring businesses never miss a customer call.

• • Proven Track Record: Over 20 years of experience in handling customer communications.

• • Highly Rated by Clients: 4.6-star rating on Clutch from satisfied customers.

• • Comprehensive Service Offering: Covering calls, chat, and scheduling for different industries.

• • Recognized Industry Leader: Named Best Answering Service by Forbes in 2023.

3. Lex Reception

Company Overview

Handling client calls in the legal industry requires more than just answering the phone—it demands precision, professionalism, and confidentiality. Many law firms struggle to balance client communication with their demanding workloads, often missing calls that could lead to valuable cases.

LEX Reception is a 24/7 legal answering service designed specifically for law firms, ensuring that every client inquiry is handled professionally. Their team of trained receptionists understands the nuances of legal communication, providing compassionate and efficient support that aligns with a firm’s brand and values.

Key Features

• • Services: Legal reception, legal intake, outbound calling, and bilingual reception.

• • Clutch Reviews: Rated 5.0 out of 5, based on 31 reviews.

• • Pricing Information: Offers different pricing plans: The 150-minute plan is priced at $425/month with a $75 setup fee, and additional minutes are $2.75 per minute. It includes 24/7 legal reception, legal tech integrations, basic scripting, and access to the desktop and mobile app. The 300-minute plan costs $450/month with no setup fee, and additional minutes are $2.25 per minute. 

• • Year Founded: 2012.

• • Certifications & Awards: LEX Reception has been recognized among the ‘Best Answering Services’ by GoodFirms, a research and review platform that evaluates companies based on quality, reliability, and ability.

• • Industries served: Legal

• • Free Trial Availability: Contact LEX Reception for trial options.

Case Study & Proven Results: How LEX Reception Helped Reynolds Defense Firm Manage High-Volume Client Calls

The Problem

Reynolds Defense Firm, specializing in DUI defense, struggled to manage a growing number of client calls, particularly during non-business hours. With time-sensitive legal matters, missed calls meant lost opportunities and dissatisfied clients.

The Solution

LEX Reception provided a dedicated team trained to handle legal intake, appointment scheduling, and after-hours client communication. Their service included:

• • 24/7 call answering to ensure no potential client was left waiting.

• • Customized legal intake with scripts customized to Reynolds Defense Firm’s unique approach.

• • Seamless appointment scheduling, allowing attorneys to focus on case preparation.

The Results & Impact

By outsourcing their call handling to LEX Reception, Reynolds Defense Firm experienced:

• • Increased client engagement: Potential clients received immediate, professional responses.

• • Greater efficiency: Attorneys spent more time on casework instead of managing calls.

• • Improved client retention: Fast, personalized interactions led to stronger client relationships.

Why We Chose LEX Reception

During our research, LEX Reception stood out as a top legal answering service due to:

• • Industry Specialization:  Focused exclusively on law firms, ensuring deep knowledge of legal client communication.

• • Highly Rated by Clients:  5-star Clutch rating with consistently positive feedback.

• • Advanced Call Handling: Custom legal intake, live chat, and appointment booking customized to legal professionals.

• • Seamless Software Integrations: Works with major legal management platforms.

• • 24/7 Availability: Ensures law firms never miss an urgent client inquiry.

LEX Reception’s legal expertise, strong reputation, and advanced features make them a reliable choice for law firms looking to improve their client communication.

4. VoiceNation (Now Moneypenny )

Company Overview

VoiceNation is a leading live answering service provider specializing in 24/7 call handling, virtual receptionist solutions, and business communication support. With a focus on efficiency and customer service, they cater to businesses of all sizes, ensuring no call goes unanswered. Their award-winning services have made them a trusted choice for companies seeking professional call management.

Key Features

• • Services: 24/7 live answering, bilingual answering, call handling, call forwarding, virtual receptionist services, contact center outsourcing, and outbound calling.

• • Clutch Reviews: Rated 4.4 out of 5 based on verified client feedback

• Pricing Information: Pricing starts at just $99/month for their basic package.

• • Year Founded: 2002

• • Certifications & Awards: VoiceNation Listed In Inc. 5000 Fastest-Growing Companies

• • Industries Served: Legal, real estate, home services, finance, medical, small businesses, franchises, automotive

• • Free Trial Availability: It offers a 7-day free trial

Case Study & Proven Results: How VoiceNation Helped Bricks R Us Improve Customer Engagement

The Problem

Bricks R Us, a fundraising brick engraving company, was struggling with high call volumes and missed customer inquiries. Their internal team was overwhelmed, leading to delays in responding to potential donors and customers, ultimately affecting conversions.

The Solution

Bricks R Us partnered with VoiceNation to streamline their call management. The company implemented VoiceNation’s live answering service and call screening features to ensure every inquiry was handled professionally and efficiently.

VoiceNation provided:

• • 24/7 Call Answering – No missed calls, improving customer engagement.

• • Lead Qualification – Filtering out non-serious inquiries to boost efficiency.

• • Custom Message Routing – Ensuring urgent matters reached the right team member immediately.

The Results & Impact

With VoiceNation’s support, Bricks R Us saw measurable improvements:

• • Increased Customer Engagement – 24/7 availability led to higher responsiveness.

• • More Qualified Leads – Call screening helped the business focus on genuine customers.

• • Improved Internal Productivity – The team could prioritize order fulfillment instead of managing calls.

Why We Chose VoiceNation

VoiceNation stands out as one of the best answering services in Ontario due to:

• • Reliable 24/7 Coverage – Ensuring businesses remain accessible at all times.

• • High Client Satisfaction – Rated 4.8 stars on Clutch based on positive customer feedback.

• • Customizable Call Handling – Personalized call scripts and message delivery options.

• • No Long-Term Contracts – Flexible pricing plans with transparent billing.

• • Industry Recognition – Named a top answering service provider in multiple industry rankings.

5. Map Communications

Company Overview

MAP Communications is a 24/7 answering service that helps businesses handle calls, schedule appointments, and manage messages. With over 30 years of experience, they offer live receptionists. to make sure every call is answered professionally. Their services help businesses stay connected with customers while saving time and improving efficiency.

Key Features

• • Services: 24/7 availability, bilingual operators, appointment scheduling, live answering service, message dispatch services, after hours answering service, call overflow answering service, on-call answering service.

• • Clutch Reviews: Rated 4.2 out of 5 based on client reviews

• • Pricing Information: Their legal answering service packages start at $179/month.

• • Year Founded: 1991

• • Certifications & Awards: HITRUST Certified, Recognized for secure data handling and privacy protection

• • Industry served: Small businesses, home services, legal, medical, financial, education

• • Free Trial Availability: Offers a 7-day free trial

Proven Results: What Clients Say About MAP Communications

MAP Communications is known for its excellent customer service, reliability, and efficiency. Client testimonials highlight the following benefits:

• • Personalized Call Handling – Clients appreciate how MAP follows their instructions and uses custom scripts to match their business style.

• • Friendly & Professional Receptionists – Businesses say the receptionists are polite, knowledgeable, and easy to work with.

• • Saves Time & Increases Productivity – Many companies report that MAP’s call answering frees up their team to focus on other tasks.

• • Reliable 24/7 Availability – Customers love that MAP is always available, ensuring they never miss an important call.

• • Fast & Accurate Message Delivery – Messages are sent quickly and clearly, helping businesses respond to customers faster.

Why We Chose MAP Communications

MAP Communications is one of the best answering services in Ontario because:

• • Over 30 Years of Experience – A trusted name in call handling since 1991.

• • Custom Call Solutions – Businesses can create personalized scripts and workflows for a seamless experience.

• • Trusted by Many Industries – From healthcare to law firms, MAP serves a variety of businesses.

• • HIPAA-Compliant Services – Secure and private call handling for industries that require data protection.

• • Great Customer Feedback – Clients praise their friendly and responsive service.

• • Flexible Plans – No long-term contracts, making it easy to adjust services as needed.

Selection Criteria and Review Methodology

To determine the best answering services in Ontario for law firms, we reviewed providers based on:

• Support for legal-specific intake, scheduling, and urgency handling

• 24/7 availability and bilingual agents

• Clutch reviews (minimum 4.0+)

• Transparent, flexible pricing with no long-term contracts

• Proven success working with attorneys, legal assistants, and client-facing teams

Every company on this list offers legal-friendly services — whether explicitly or as part of a broader offering — ensuring law firms get the responsiveness and professionalism they need.

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Why Law Firms in Ontario Use Answering Services

 

How to Choose the Best Answering Service for Your Law Firm in Ontario

When evaluating your options, keep the following in mind:

• Legal Experience – Do they understand the nature of legal calls, intake processes, and client privacy?

• Customization – Can they tailor scripts and routing based on your case types or intake forms?

• Integrations – Can they work with your legal CRM or calendaring tool (like Clio, Lawmatics, etc.)?

• Trial Periods – Does the provider offer a trial to test responsiveness and quality?

• Call Accuracy & Compliance – Are messages relayed accurately? Do they follow confidentiality best practices?

A law-focused answering service in Ontario will do more than just pick up the phone — they’ll represent your practice professionally and help protect your time.