Businesses in Ontario can’t afford to miss customer calls— leading to lost revenue and dissatisfied customers.
As customer expectations rise, a professional answering service helps answer every call on time, keeping customers happy and businesses running efficiently.
In this article, we at Veza Reception have carefully researched and reviewed the top answering services in Ontario. Our selection is based on service quality, customer reviews, pricing, industry experience, certifications, and proven results. Whether you’re a small business or a large company, this guide will help you find the right answering service for your needs.
| Company Name | Services Offered | Price Range | Clutch Rating |
| Veza Reception | Virtual receptionists, call answering, lead qualification, appointment scheduling | Starts at $150/month | 5.0/5 |
| Answer Connect | 24/7 live answering, message taking, call routing | Starts at $299/month | 4.6/5 |
| Lex Reception | Legal reception, legal intake, outbound calling, bilingual reception | Starts at $450/month | 5.0/5 |
| VoiceNation | Virtual Receptionist Service, After Hours & 24/7 Answering, Contact Center Outsourcing, Bilingual Answering, Call Handling, Call Forwarding, Order Processing, Business Continuity, Live Chat, Outbound Calling | Starts at $70/month | 4.5/5 |
| Map Communications | 24/7 availability, bilingual operators, appointment scheduling, live call transfer, lead qualification, | Starts $49/month | 4.0/5 |
1. Veza Reception
Company Overview
Veza Reception is a 24/7 answering service designed to help businesses stay connected with their customers at all times. We saw firsthand how companies were losing valuable opportunities due to missed calls, long hold times, and unanswered inquiries.
Instead of relying on outdated call centers, we built Veza Reception to provide a flexible, human-centered approach to call handling. Every call matters—whether it’s a potential sale, a returning customer, or an urgent request. Our goal is simple: help businesses stop losing customers to voicemail by delivering professional, personalized answering services that feel like an extension of their team.
Key Features
- Comprehensive Services: Virtual receptionists, outsourced call center services, intake services, overflow reception services, live call transfer, call back services, 24/7 spam blocking
- Clutch Reviews: 5.0/5 based on client reviews
- Pricing Information: Veza Reception offers flexible pricing plans based on the number of minutes used per month. Plans start at $150/month for 65 minutes.
- Year Founded: 2023.
- Certifications & Awards: Proud member of the Greater Phoenix Chamber, reflecting a commitment to supporting the local business community.
- Industries Served: Legal, real estate, home services, small businesses, and more
- Free Trial Availability: Veza Reception offers a 14-day free trial with no credit card required, allowing businesses to experience their services firsthand.
Proven Results: How Veza Reception Helped Lewis Landscape Services Improve Customer Engagement and Capture More Leads
The Problem
Lewis Landscape Services, a residential landscaping company, was struggling with missed calls and lost customer opportunities. Their team was often out in the field, making it difficult to answer calls in real-time. As a result, they were losing potential clients without even realizing it, affecting their ability to grow and provide high-quality service.
The Solution
After discovering Veza Reception through an online search, Lewis Landscape Services decided to work with us due to our affordable pricing and customized call-handling services. Before starting, we took the time to understand their business needs, ensuring that our virtual receptionists could effectively handle incoming calls, answer questions, and provide detailed call analysis via email and text.
The Results & Impact
Within the first month, Lewis Landscape Services noticed a significant improvement in their customer engagement and overall business operations. By outsourcing their calls to Veza Reception:
- They realized they had been missing out on potential customers they didn’t even know existed.
- Their business became more organized and efficient, as calls were professionally managed while the team focused on their landscaping projects.
- They were able to track conversion rates more effectively, helping them understand the true impact of their customer interactions.
Additionally, they highlighted Veza Reception’s dedication, responsiveness, and professionalism, emphasizing how our service allowed them to better connect with clients and improve their customer experience.
2. AnswerConnect
Company Overview
AnswerConnect is a 24/7 live answering service built to help businesses stay available to their customers at all times. Many companies struggle with missed calls, long response times, and lost leads—problems that directly impact growth and customer trust. AnswerConnect offers a real-human approach to call handling, ensuring businesses never miss an opportunity to engage with their customers.
Key Features
- Comprehensive Services: 24/7 live answering, appointment scheduling, live chat support, and after-hours call handling.
- Clutch Reviews: Rated 4.6 out of 5, based on 31 reviews.
- Pricing Information: Plans start from $350 per month, with $2.50 per additional minute.
- Year Founded: 2002.
- Certifications & Awards: Recognized by Forbes as the Best Overall Answering Service in 2025.
- Industries Served: Legal, healthcare, real estate, e-commerce, and more
- Free Trial Availability: AnswerConnect doesn’t offer a free trial, but their flexible, no-contract plans let you adjust, upgrade, or cancel at any time to fit your business needs.
Case Study & Proven Results: How AnswerConnect Helped Zen Windows Improve Customer Engagement
The Problem
Zen Windows, a window installation company, was losing potential customers due to missed calls and slow response times. Their internal team was overwhelmed with inquiries, leading to delays in scheduling consultations and providing quotes.
The Solution
Zen Windows partnered with AnswerConnect to streamline customer communication. With a team of trained virtual receptionists, AnswerConnect provided:
- 24/7 call answering to ensure no lead was lost.
- Appointment scheduling for consultations, allowing Zen Windows to focus on service delivery.
- Lead qualification, filtering out non-serious inquiries and improving efficiency.
The Results & Impact
Within a short period, Zen Windows saw major improvements in customer engagement:
- More Leads Captured – 24/7 availability ensured no missed business opportunities.
- Higher Customer Satisfaction – Faster response times improved the customer experience.
- Better Productivity – Their team could now focus on delivering services instead of managing calls.
Why We Chose AnswerConnect
During our research, we selected AnswerConnect as one of the best answering services in Ontario because of its:
- 24/7 Availability: Ensuring businesses never miss a customer call.
- Proven Track Record: Over 20 years of experience in handling customer communications.
- Highly Rated by Clients: 4.6-star rating on Clutch from satisfied customers.
- Comprehensive Service Offering: Covering calls, chat, and scheduling for different industries.
- Recognized Industry Leader: Named Best Answering Service by Forbes in 2023.
3. Lex Reception
Company Overview
Handling client calls in the legal industry requires more than just answering the phone—it demands precision, professionalism, and confidentiality. Many law firms struggle to balance client communication with their demanding workloads, often missing calls that could lead to valuable cases.
LEX Reception is a 24/7 legal answering service designed specifically for law firms, ensuring that every client inquiry is handled professionally. Their team of trained receptionists understands the nuances of legal communication, providing compassionate and efficient support that aligns with a firm’s brand and values.
Key Features
- Services: Legal reception, legal intake, outbound calling, and bilingual reception.
- Clutch Reviews: Rated 5.0 out of 5, based on 31 reviews.
- Pricing Information: Plans start at $425 per month for 150 minutes, with additional minutes billed at $2.75 each.
- Year Founded: 2012.
- Certifications & Awards: LEX Reception has been recognized among the ‘Best Answering Services’ by GoodFirms, a research and review platform that evaluates companies based on quality, reliability, and ability.
- Industries served: Legal
- Free Trial Availability: Contact LEX Reception for trial options.
Case Study & Proven Results: How LEX Reception Helped Reynolds Defense Firm Manage High-Volume Client Calls
The Problem
Reynolds Defense Firm, specializing in DUI defense, struggled to manage a growing number of client calls, particularly during non-business hours. With time-sensitive legal matters, missed calls meant lost opportunities and dissatisfied clients.
The Solution
LEX Reception provided a dedicated team trained to handle legal intake, appointment scheduling, and after-hours client communication. Their service included:
- 24/7 call answering to ensure no potential client was left waiting.
- Customized legal intake with scripts customized to Reynolds Defense Firm’s unique approach.
- Seamless appointment scheduling, allowing attorneys to focus on case preparation.
The Results & Impact
By outsourcing their call handling to LEX Reception, Reynolds Defense Firm experienced:
- Increased client engagement: Potential clients received immediate, professional responses.
- Greater efficiency: Attorneys spent more time on casework instead of managing calls.
- Improved client retention: Fast, personalized interactions led to stronger client relationships.
Why We Chose LEX Reception
During our research, LEX Reception stood out as a top legal answering service due to:
- Industry Specialization: Focused exclusively on law firms, ensuring deep knowledge of legal client communication.
- Highly Rated by Clients: 5-star Clutch rating with consistently positive feedback.
- Advanced Call Handling: Custom legal intake, live chat, and appointment booking customized to legal professionals.
- Seamless Software Integrations: Works with major legal management platforms.
- 24/7 Availability: Ensures law firms never miss an urgent client inquiry.
LEX Reception’s legal expertise, strong reputation, and advanced features make them a reliable choice for law firms looking to improve their client communication.
4. VoiceNation
Company Overview
VoiceNation is a leading live answering service provider specializing in 24/7 call handling, virtual receptionist solutions, and business communication support. With a focus on efficiency and customer service, they cater to businesses of all sizes, ensuring no call goes unanswered. Their award-winning services have made them a trusted choice for companies seeking professional call management.
Key Features
- Services: 24/7 live answering, bilingual answering, call handling, call forwarding, virtual receptionist services, contact center outsourcing, and outbound calling.
- Clutch Reviews: Rated 4.5 out of 5 based on verified client feedback
- Pricing Information: Plans start at $70 per month
- Year Founded: 2002
- Certifications & Awards: VoiceNation Listed In Inc. 5000 Fastest-Growing Companies
- Industries Served: Legal, real estate, home services, finance, medical, small businesses, franchises, automotive
- Free Trial Availability: It offers a 7-day free trial
Case Study & Proven Results: How VoiceNation Helped Bricks R Us Improve Customer Engagement
The Problem
Bricks R Us, a fundraising brick engraving company, was struggling with high call volumes and missed customer inquiries. Their internal team was overwhelmed, leading to delays in responding to potential donors and customers, ultimately affecting conversions.
The Solution
Bricks R Us partnered with VoiceNation to streamline their call management. The company implemented VoiceNation’s live answering service and call screening features to ensure every inquiry was handled professionally and efficiently.
VoiceNation provided:
- 24/7 Call Answering – No missed calls, improving customer engagement.
- Lead Qualification – Filtering out non-serious inquiries to boost efficiency.
- Custom Message Routing – Ensuring urgent matters reached the right team member immediately.
The Results & Impact
With VoiceNation’s support, Bricks R Us saw measurable improvements:
- Increased Customer Engagement – 24/7 availability led to higher responsiveness.
- More Qualified Leads – Call screening helped the business focus on genuine customers.
- Improved Internal Productivity – The team could prioritize order fulfillment instead of managing calls.
Why We Chose VoiceNation
VoiceNation stands out as one of the best answering services in Ontario due to:
- Reliable 24/7 Coverage – Ensuring businesses remain accessible at all times.
- High Client Satisfaction – Rated 4.8 stars on Clutch based on positive customer feedback.
- Customizable Call Handling – Personalized call scripts and message delivery options.
- No Long-Term Contracts – Flexible pricing plans with transparent billing.
- Industry Recognition – Named a top answering service provider in multiple industry rankings.
5. Map Communications
Company Overview
MAP Communications is a 24/7 answering service that helps businesses handle calls, schedule appointments, and manage messages. With over 30 years of experience, they offer live receptionists. to make sure every call is answered professionally. Their services help businesses stay connected with customers while saving time and improving efficiency.
Key Features
- Services: 24/7 availability, bilingual operators, appointment scheduling, live answering service, message dispatch services, after hours answering service, call overflow answering service, on-call answering service.
- Clutch Reviews: Rated 4.1 out of 5 based on client reviews
- Pricing Information: Pricing starts at $49 per month
- Year Founded: 1990
- Certifications & Awards: HITRUST Certified, Recognized for secure data handling and privacy protection
- Industry served: Small businesses, home services, legal, medical, financial, education
- Free Trial Availability: Offers a 7-day free trial
Proven Results: What Clients Say About MAP Communications
MAP Communications is known for its excellent customer service, reliability, and efficiency. Client testimonials highlight the following benefits:
- Personalized Call Handling – Clients appreciate how MAP follows their instructions and uses custom scripts to match their business style.
- Friendly & Professional Receptionists – Businesses say the receptionists are polite, knowledgeable, and easy to work with.
- Saves Time & Increases Productivity – Many companies report that MAP’s call answering frees up their team to focus on other tasks.
- Reliable 24/7 Availability – Customers love that MAP is always available, ensuring they never miss an important call.
- Fast & Accurate Message Delivery – Messages are sent quickly and clearly, helping businesses respond to customers faster.
Why We Chose MAP Communications
MAP Communications is one of the best answering services in Ontario because:
- Over 30 Years of Experience – A trusted name in call handling since 1991.
- Custom Call Solutions – Businesses can create personalized scripts and workflows for a seamless experience.
- Trusted by Many Industries – From healthcare to law firms, MAP serves a variety of businesses.
- HIPAA-Compliant Services – Secure and private call handling for industries that require data protection.
- Great Customer Feedback – Clients praise their friendly and responsive service.
- Flexible Plans – No long-term contracts, making it easy to adjust services as needed.
Selection Criteria and Review Methodology
Choosing the best answering services in Ontario required careful research and comparison. We evaluated companies based on the following key criteria:
- Service Offering – We looked for companies that provide 24/7 live answering, virtual receptionist services, call handling, and additional features like appointment scheduling and lead qualification.
- Clutch Reviews (4.0+ Rating) – Only providers with a Clutch rating of 4.0 or higher were included, ensuring positive customer feedback and satisfaction.
- Pricing Transparency – We considered companies that offer clear pricing plans with flexible options, including month-to-month plans or free trials.
- Industry Experience – Companies with years of proven success in the answering service industry stood out, especially those with decades of experience.
- Proven Results – Businesses that demonstrate measurable improvements in customer engagement, lead capture, and overall business efficiency were prioritized.
Each answering service in this list meets these criteria, ensuring reliability, affordability, and high-quality customer support.
Benefits of Using an Answering Service for Your Business
Hiring an answering service can improve customer communication, save time, and help businesses grow. Here are the key benefits:
- 24/7 Availability – Customers can reach your business anytime, increasing customer satisfaction and trust.
- Improved Customer Service – Trained receptionists provide professional and friendly interactions, ensuring a great first impression.
- Fewer Missed Calls & More Leads – Every call is answered, which means more opportunities for sales and customer engagement.
- Increased Productivity – Your team can focus on core tasks instead of handling phone calls all day.
- Cost-Effective Solution – An answering service is more affordable than hiring full-time in-house staff.
- Custom Call Handling – Many services offer personalized scripts, call screening, and appointment scheduling to fit your business needs.
- Scalability & Flexibility – Services can adjust as your business grows, with no long-term contracts in many cases.
Using an answering service ensures efficient communication and better customer experiences, helping businesses stay competitive and professional.
How to Choose the Best Answering Service Company in Ontario?
With many answering services available, finding the right one for your business can be challenging. Here’s what to consider:
- Check Their Service Offerings – Look for 24/7 live answering, call forwarding, message management, appointment scheduling, and industry-specific features.
- Look at Customer Reviews – Choose a company with positive feedback and a rating of 4.0+ on Clutch to ensure reliability.
- Compare Pricing & Contracts – Find a service with transparent pricing and flexible plans that fit your budget.
- Evaluate Their Industry Experience – Companies with years of experience tend to have better-trained receptionists and more efficient processes.
- Ask About Customization Options – A good answering service should offer personalized scripts, call routing, and bilingual support if needed.
- Test Their Free Trial – Many providers offer a trial period, allowing you to check their responsiveness and service quality.
- Assess Their Technology & Integration – Ensure the company can integrate with your CRM, scheduling software, or business tools for a seamless experience.
Considering these factors, you can find an answering service that improves customer experience, improves efficiency, and supports business growth.
