Looking for a reliable answering service in Los Angeles? You’re making a smart move. According to a recent report by the Los Angeles Business Journal, small businesses using professional answering services see a 27% increase in customer retention compared to those using voicemail systems. There are over 50 answering service companies operating in the Los Angeles area. To make your job easy, we’ve shortlisted a curated list using our expert criteria to help you connect with valuable companies to work with easily and effectively.
In a competitive market like LA, where missed calls often mean missed opportunities, having a professional team handle your incoming calls can be the difference between growing your business and losing ground to competitors. The best answering service in Los Angeles will help you capture every lead while maintaining your professional image.
How We Selected the Best Answering Services in Los Angeles
To make your job easier when looking for a great answering service that can deliver real value, we’ve reviewed about 42 answering service companies operating in the Los Angeles market. We built our initial list by looking at reputable sources like Clutch, Google Business Profiles, the Los Angeles Chamber of Commerce, and industry associations.
From there, we filtered companies based on several key factors:
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- Service quality: We evaluated call handling protocols, response times, and script customization capabilities
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- Industry experience: We looked for companies with proven experience in various business sectors
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- Client satisfaction: We analyzed customer reviews and testimonials across multiple platforms
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- Technology integration: We assessed how well each service integrates with modern business tools
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- Pricing transparency: We examined pricing structures for clarity and value
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- Local presence: We prioritized companies with strong ties to the Los Angeles business community
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- Scalability: We considered each company’s ability to grow with your business needs
This research was conducted in March 2025, and we’re committed to updating this article quarterly to ensure the information stays current and accurate.
List of the Best Answering Service Companies in Los Angeles
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- Veza Reception – Best overall answering service with industry-leading customization
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- AnswerConnect – Excellent for 24/7 bilingual support
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- Ruby Receptionist – Great for small businesses needing a virtual receptionist
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- VoiceNation – Strong option for budget-conscious businesses
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- AnswerForce – Best for appointment scheduling capabilities
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- Answering Service Care – Ideal for medical practices
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- Go Answer – Top choice for e-commerce businesses
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- MAP Communications – Best for legal firms
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- Signius Communications – Excellent for property management companies
Veza Reception
Founded: 2023
Headquarters: Phoenix, AZ but with a strong presence in Los Angeles, CA
Team Size: 20+ employees
Specialization: Industry-specific call handling for professional services
Veza Reception stands out in the Los Angeles answering service market with our highly customized approach to call handling. We offer 24/7 virtual receptionist services that include call answering, appointment scheduling, lead capture, overflow support, live call transfers, and spam blocking. What makes us unique is our focus on creating industry-specific scripts that sound natural and on-brand for each client.
Our team includes specialists trained in various industries, particularly law, home services, healthcare, real estate, and tech. This specialized knowledge means our receptionists understand industry terminology and can handle calls more effectively than generalists. Clients frequently mention how seamlessly Veza’s team integrates with their business, with many callers not realizing they’re speaking with an external service.
Customer feedback consistently highlights Veza’s professionalism and attention to detail, with a 5.0/5 based on client reviews. Clients particularly appreciate our ability to capture leads effectively and our responsive customer service team.
Noha Immigration Law faced challenges with high call volumes, which interrupted the managing attorney’s workflow and made it difficult to focus on client cases. By partnering with Veza Reception, the firm offloaded all incoming calls to professional legal receptionists. Veza Reception handled client intake, scheduled consultations, and ensured urgent matters were addressed, allowing the attorney to focus on their work without interruptions. As a result, the firm saved hours every day, improved productivity, enhanced the client experience with immediate, professional responses, and ensured no missed opportunities or frustrated clients.
Veza Reception provides flexible pricing plans based on the number of minutes used each month, with plans starting at $159 per month for 100 minutes.
Pros:
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- Industry-specific training for receptionists
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- Seamless integration with popular scheduling software
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- Detailed call reporting and analytics
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- No long-term contracts required
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- Experience with local LA-based businesses with excellent area knowledge
Cons:
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- It usually takes around two weeks to get call flows fully dialed in during onboarding.
Best For: Professional service businesses in Los Angeles that value quality call handling and lead conversion over basic message-taking. Trades businesses, law firms, and medical practices are ideal clients.
AnswerConnect
Founded: 2002
Headquarters: Portland, OR with Los Angeles office
Team Size: 501-1000 employees
Specialization: 24/7 bilingual answering services
AnswerConnect provides round-the-clock answering services with strong bilingual capabilities, making them particularly valuable in Los Angeles’s diverse market. Their services include call answering, message taking, appointment scheduling, order processing, and customer service support. They’ve built a solid reputation for their reliable 24/7 coverage and Spanish-language capabilities.
What sets AnswerConnect apart is their commitment to sustainability – they operate as a 100% remote company, reducing their carbon footprint while maintaining service quality. Their team uses a distributed model that ensures calls are always answered promptly, even during peak times or emergencies. They also offer extensive integration options with CRMs, scheduling software, and e-commerce platforms.
A Los Angeles medical practice reported that AnswerConnect’s bilingual capabilities helped them better serve their diverse patient population, resulting in an increase in Spanish-speaking patients scheduling appointments. Another client, a solar installation company, credited AnswerConnect with helping them capture after-hours leads that previously went to competitors, increasing their sales.
The base plan starts at $375/month for 100 minutes according to their website. It’s best to contact them directly for the most accurate and up-to-date information tailored to your business needs.
Pros:
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- Excellent bilingual capabilities
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- True 24/7 service with no downtime
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- Strong technology integrations
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- Environmentally conscious business model
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- Flexible scaling for seasonal businesses
Cons:
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- Not physically based in Los Angeles (though they have local staff)
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- Some clients report occasional inconsistencies in call quality
Customer reviews give AnswerConnect a 4.9/5 average rating across platforms, with particular praise for their reliability and language capabilities.
Best For: Businesses serving Los Angeles’s diverse communities that need reliable bilingual support around the clock.
Ruby Receptionist
Founded: 2023
Headquarters: Portland, OR with service throughout Los Angeles
Team Size: 600+ employees
Specialization: Virtual receptionist services for small businesses
Notable Clients: Hilltop Law Firm, Florin Gray Bouzas Owens, LLC, Opin Law Firm
Ruby Receptionist has built a strong reputation for providing personalized virtual receptionist services that feel like an in-house team. They focus on creating a warm, professional first impression for callers while efficiently handling call routing, message taking, and basic customer service functions. Their mobile app allows clients to update instructions on the fly and stay connected to their call activity.
Ruby stands out for their receptionist training program, which emphasizes empathy and customer service skills beyond basic call handling. Their team is trained to build rapport with callers and represent your business with a personal touch. They also offer chat services for websites, creating a unified communication approach for businesses.
A boutique law firm in Los Angeles reported that Ruby helped them compete with larger firms by providing a consistently professional answering experience, leading to an increase in client conversion from initial calls. A wellness center noted that Ruby’s friendly approach aligned perfectly with their brand, helping them retain more first-time callers as ongoing clients.
Ruby’s pricing starts at $375/month for their basic receptionist package, which includes 50 minutes of receptionist time. Additional minutes and features are available through higher-tier plans. Their tiered pricing model scales up to enterprise-level solutions for businesses with higher call volumes. While not the least expensive option, many clients find the quality justifies the investment.
Pros:
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- Exceptionally well-trained, friendly receptionists
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- Excellent mobile app for real-time updates
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- Combined chat and phone services available
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- Detailed call reports and analytics
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- Easy temporary instruction changes
Cons:
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- Higher price point than many competitors
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- May have limited availability during extreme peak times
Ruby maintains a 4.5/5 rating on review platforms, with clients consistently praising the quality of their receptionists and the professionalism of their service. Their customer service team also receives high marks for responsiveness.
Best For: Small to medium-sized Los Angeles businesses that prioritize caller experience and want a service that feels like an extension of their team.
VoiceNation
Founded: 2002
Headquarters: Atlanta, GA with nationwide service including Los Angeles
Team Size: 1250+ employees
Specialization: Cost-effective 24/7 answering services
Notable Clients: Keller Williams, Sterne Kessler, Critter Control
VoiceNation offers reliable answering services at competitive rates, making them a popular choice for budget-conscious businesses in Los Angeles. Their services include 24/7 live answering, message taking, call routing, and basic customer service support. They’ve developed streamlined processes that allow them to offer lower rates without sacrificing essential quality.
What makes VoiceNation stand out is their transparent pricing model and lack of hidden fees. They offer truly unlimited calls in their packages (charging by the minute rather than by call volume), which provides predictability for businesses with fluctuating call patterns. Their online dashboard gives clients real-time access to messages and call data.
A Los Angeles contractor reported saving money annually by switching to VoiceNation from their previous provider, while maintaining similar service quality. A medical supply company noted that VoiceNation’s 24/7 coverage allowed them to capture emergency orders that previously went to competitors during off-hours.
Their pricing starts at $375 for 100 minutes for their basic package, positioning them as a mid-range option in the Los Angeles market with a focus on quality and reliability. They offer tiered plans based on minute usage, with custom enterprise solutions available for larger businesses. No long-term contracts are required.
Pros:
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- Simple, easy-to-understand service packages
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- Reliable 24/7 coverage
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- User-friendly online dashboard
Cons:
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- Less industry-specific training than some competitors
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- Fewer customization options for complex needs
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- Not locally based in Los Angeles
Customer reviews give VoiceNation a solid 4.5/5 average rating, with particular praise for their value and reliability. Some clients note that while the service lacks some premium features, it delivers excellent core functionality at its price point.
Best For: Small businesses and startups in Los Angeles looking for reliable answering services on a limited budget.
AnswerForce
Founded: 2003
Headquarters: Portland, Oregon, with service throughout Los Angeles
Team Size: 51-200 employees
Specialization: Appointment scheduling and lead capture
Notable Clients: Urban Heating & Cooling
AnswerForce excels in appointment scheduling and calendar management, making them particularly valuable for service-based businesses in Los Angeles. Their services include call answering, detailed appointment booking, lead qualification, and customer service support. They’ve invested heavily in scheduling technology that integrates with popular calendar systems.
What distinguishes AnswerForce is their advanced scheduling capabilities and deep integrations with platforms like Calendly, Acuity, Google Calendar, and industry-specific booking software. Their receptionists are trained to handle complex scheduling scenarios and can work within specific booking rules and availability windows. They also offer web chat services that can convert website visitors into scheduled appointments.
A home services company noted that AnswerForce’s detailed intake process improved their job preparation, reducing the need for follow-up calls and increasing first-visit resolution rates.
AnswerForce’s pricing starts at $375 for 100 minutes for their basic package, with tiered options based on call volume and feature requirements. All plans include their scheduling technology integration at no additional cost. They offer month-to-month service with no long-term commitment required.
Pros:
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- Superior appointment scheduling capabilities
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- Excellent software integrations
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- Detailed lead qualification process
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- Combined phone and web chat services
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- No long-term contracts
Cons:
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- More expensive than basic answering services
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- Some features may be unnecessary for non-appointment-based businesses
Customer feedback gives AnswerForce a 5/5 average rating on TrustPilot, with particular praise for their scheduling accuracy and technology integration. Service businesses especially appreciate their ability to handle complex booking scenarios.
Best For: Service-based businesses in Los Angeles that rely heavily on appointment scheduling and calendar management.
Answering Service Care
Founded: 1974
Headquarters: Margate, FL, with nationwide service including Los Angeles
Team Size: 200+ employees
Specialization: HIPAA-compliant medical answering services
Notable Clients: Stanford Medicine, Zander Insurance, Kaiser University
Answering Service Care brings decades of experience to the Los Angeles market, with particular expertise in serving medical practices and healthcare providers. Their services include HIPAA-compliant call handling, urgent call routing, appointment management, and patient message taking. They’ve developed specialized protocols for different medical specialties.
What sets Answering Service Care apart is their deep understanding of healthcare communication requirements and strict adherence to HIPAA regulations. Their team receives extensive training in medical terminology and emergency protocols. They offer dedicated medical answering teams who work exclusively with healthcare clients, ensuring consistent quality and compliance.
A Los Angeles pediatric practice reported that Answering Service Care’s triage protocols helped them reduce unnecessary after-hours calls to physicians while ensuring urgent cases received immediate attention. A therapy practice noted improved patient satisfaction scores after implementing their service, with patients specifically mentioning the professional and empathetic phone experience.
Their pricing for medical practices starts at $375/month for basic coverage of 100 minutes, with scaled options available based on call volume and complexity. They offer both monthly contracts, with HIPAA compliance included in all medical plans at no additional cost.
Pros:
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- Comprehensive HIPAA compliance
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- Specialized medical training for staff
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- Established emergency protocols
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- Decades of industry experience
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- Detailed documentation for medical records
Cons:
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- Higher cost than general answering services
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- Primary focus on healthcare may limit appeal to other industries
Customer reviews give Answering Service Care a 4.2/5 average rating on TrustPilot, with healthcare providers particularly praising their understanding of medical office needs and compliance requirements. Their longevity in the industry is frequently cited as a trust factor.
Best For: Medical practices, healthcare providers, and other businesses in Los Angeles with strict compliance requirements.
Go Answer
Founded: 2012
Headquarters: Garden, NY with service throughout Los Angeles
Team Size: 1,001-5,000 employees
Specialization: E-commerce and retail support
Notable Clients: Lendio, Market Action Research, Coldwell Banker, Newmark Grubb Knight Frank
Go Answer has developed specialized answering and customer service solutions for e-commerce and retail businesses in Los Angeles. Their services include order processing, product information support, return authorization, and customer service issue resolution. They’ve built their systems to integrate with popular e-commerce platforms and inventory management systems.
What makes Go Answer stand out is their focus on conversion-oriented call handling for retail businesses. Their team is trained to not just take messages but to facilitate sales and resolve customer service issues that might otherwise result in lost business. They offer detailed reporting on conversion rates and upsell success, helping clients optimize their phone sales process.
An LA-based electronics retailer reported an increase in phone order value after implementing Go Answer’s upsell training protocols. A fashion collective noted that Go Answer’s detailed product knowledge capabilities allowed them to provide consistent information across all customer touchpoints, resulting in reduction in return rates for phone orders compared to online purchases.
Pricing starts at $375/month for 100 minutes, with a 200-minute plan priced at $500/month.
Pros:
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- Strong e-commerce platform integrations
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- Sales-focused call handling approach
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- Detailed conversion analytics
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- Product information management capabilities
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- Specialized return processing training
Cons:
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- More expensive than basic message-taking services
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- May require more setup time for product information training
Customer feedback gives Go Answer a 4.5/5 average rating on Clutch, with retail businesses particularly praising their ability to handle product questions and process orders efficiently. Their reporting capabilities also receive positive mentions from data-driven clients.
Best For: E-commerce businesses and retailers in Los Angeles looking for phone support that actively contributes to sales and customer retention.
MAP Communications
Founded: 1991
Headquarters: Chesapeake, VA with nationwide service including Los Angeles
Team Size: 501-1000 employees nationwide
Specialization: Legal answering services
Notable Clients: Georgia Pacific, Canon
MAP Communications has established itself as a leading provider of answering services for legal practices in the Los Angeles area. Their services include legal intake screening, emergency call routing, appointment scheduling, and client relationship management. They’ve developed specialized protocols for different practice areas, from family law to corporate litigation.
What distinguishes MAP Communications is their comprehensive understanding of legal office requirements and attorney-client communication needs. Their team receives training in legal terminology and confidentiality protocols. They offer customized intake forms that capture the specific information attorneys need to evaluate potential cases, improving efficiency and client experience.
A Los Angeles family law practice reported that MAP’s detailed intake process improved their consultation preparation, allowing attorneys to be better prepared and increasing their client conversion rate. A criminal defense firm noted that MAP’s 24/7 emergency protocols ensured they never missed time-sensitive client situations, directly contributing to better case outcomes.
Their legal answering service packages start at $375 for 100 minutes, reflecting the specialized nature of their service. They offer tiered plans based on call volume and complexity, with custom solutions for larger firms. All plans include confidentiality training and legal-specific protocols.
Pros:
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- Specialized legal intake training
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- Confidentiality and privacy protocols
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- Emergency response systems for urgent legal matters
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- Detailed case qualification capabilities
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- Experience with various practice areas
Cons:
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- Higher price point than general answering services
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- May not be cost-effective for very small practices
MAP Communications maintains a 4.5/5 rating across review platforms, with legal professionals particularly praising their understanding of law office operations and confidentiality requirements. Their ability to properly screen potential clients also receives frequent positive mentions.
Best For: Law firms and solo attorneys in Los Angeles seeking specialized answering services that understand legal practice requirements.
Signius Communications
Founded: 1994
Headquarters: Park Ridge, Illinois with service throughout Los Angeles
Team Size: 201-500 employees
Specialization: nswering Service, Hotlines, Medical Answering Service, Call Center, Recalls
Notable Clients: ExxonMobil, McDonald’s, Sturgis Hospital, and the University of South Alabama
Signius Communications has developed specialized answering services for property management companies and landlords in the Los Angeles area. Their services include tenant emergency handling, maintenance request processing, showing scheduling, and application intake. They’ve built systems specifically designed to handle the unique challenges of property management communication.
What sets Signius apart is their comprehensive understanding of property management workflows and emergency protocols. Their team is trained to properly categorize and escalate maintenance issues based on severity, ensuring that true emergencies receive immediate attention while routine matters are properly documented for next-day follow-up. They also offer bilingual support, which is particularly valuable in Los Angeles’s diverse rental market.
A Los Angeles apartment management company reported a reduction in after-hours emergency call costs after implementing Signius’s triage protocols, which properly identified true emergencies versus issues that could wait until business hours. A property group noted improved tenant satisfaction scores after switching to Signius, with residents specifically mentioning improved response times to maintenance requests.
Pricing starts at $375/month for their basic package for 100 minutes, with additional minutes charged at $1.25 to $1.35 per minute depending on the plan. They also offer custom script development, with additional fees for more tailored services, and may require an initial 6-month commitment for customized services.
Pros:
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- Specialized maintenance issue triage
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- Emergency protocols for property issues
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- Tenant communication experience
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- Bilingual capabilities for diverse communities
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- Integration with property management software
Cons:
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- Not physically based in Los Angeles
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- Setup requires detailed emergency contact lists and protocols
Customer feedback highlights Signius’ thorough attention to detail and commitment to following client-specific protocols, with many clients praising how effectively the service aligns with their brand. Clients value the customized solutions provided, appreciating the focus on delivering high-quality service tailored to each business’s unique needs.
Best For: Property management companies and landlords in Los Angeles seeking specialized answering services that understand the unique challenges of rental property communication.
Factors to Consider When Choosing an Answering Service in Los Angeles
Finding the right answering service for your Los Angeles business involves more than just comparing prices. Here are key factors to evaluate:
Industry Experience: Does the service have experience in your specific industry? A company that understands your business type will provide more value than a general service. For example, a medical practice has very different needs than a plumbing company.
Local Knowledge: How familiar are they with Los Angeles neighborhoods, landmarks, and local terminology? This can be crucial for businesses serving specific areas of the city. Ask if their receptionists can confidently discuss local geography when speaking with callers.
Call Volume Handling: Can they scale with your business during busy periods? Los Angeles businesses often experience seasonal fluctuations, so flexibility is important. Ask about their capacity during peak times and how they handle unexpected call surges.
Technology Integration: Will their service work with your existing systems? Check if they integrate with your CRM, scheduling software, or other tools you rely on. Seamless integration can save hours of manual data entry.
Bilingual Capabilities: Can they serve Spanish-speaking callers effectively? In Los Angeles’s diverse market, this can be a significant advantage. Ask about the fluency level of their bilingual staff and how calls are routed to appropriate receptionists.
Disaster Preparedness: Do they have systems in place for service continuity during emergencies? This is particularly relevant in Los Angeles, where earthquakes and other natural disasters can disrupt local operations.
When evaluating potential providers, watch out for:
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- Long-term contracts with hefty cancellation fees
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- Vague pricing with hidden charges
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- Limited availability during your peak business hours
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- Lack of experience with businesses similar to yours
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- Poor reviews specifically mentioning call quality or message accuracy
Conclusion
Choosing the best answering service in Los Angeles can significantly impact your business’s customer experience and operational efficiency. The right provider will act as a seamless extension of your team, helping you capture opportunities and serve clients effectively even when you can’t answer the phone yourself.
Whether you need specialized industry expertise from Veza Reception, bilingual capabilities from AnswerConnect, or budget-friendly options from VoiceNation, there’s a service on this list that can meet your specific needs. Consider starting with a free trial or short-term agreement to ensure the service meets your expectations before making a longer commitment.
Remember that the best answering service for your business will depend on your specific industry, call volume, budget, and service requirements. Take the time to thoroughly evaluate your options, ask detailed questions, and check references before making your decision.
We update this list of the best answering services in Los Angeles quarterly to ensure you have access to the most current information as you make this important business decision.
