Outbound Calls at Veza Reception
Outbound Calls
As a busy professional, you have calls that are necessary for you to be on in order to grow your business and other calls that you don’t have to be on. However, both types of calls are very important. That’s where Veza Reception’s live virtual receptionist team comes in. Our outbound calling services help business owners save time and focus on growing their business.
What We Offer
We are capable of managing all outbound calling responsibilities, including calls to potential leads, follow-up calls, appointment scheduling, appointment reminders, check in calls, and more. We have a specific workflow that we follow to ensure that we reach out to customers according to your instructions. We work together with you during the onboarding process to figure out exactly how you want us to handle your calls. With our expertise, you can focus on the calls that really matter for your business to move forward and leave the rest to us.
Example Outbound Call Handling Script
This script below can be used for outbound calls to potential new clients who email, text, or complete a new-client contact form on your website or elsewhere. We are using an attorney client as an example to illustrate our services. If you have any questions about how we work with your industry, please feel free to contact us via email. Our virtual receptionists are trained to cater to specific industries, so you will receive a group of representatives who are knowledgeable about your industry.
Receptionist: Hi, this is [receptionist name], calling over from [law firm name]. I’m following up on the new client form you filled out today/yesterday. If you have a couple of minutes, is it alright if I ask you a few questions?
Receptionist: Hi, this is [receptionist name], calling over from [law firm name]. I’m following up on the new client form you filled out today/yesterday. If you have a couple of minutes, is it alright if I ask you a few questions?
Please tell me:
[Info: Name, email, direct phone number, and address.]
[Collects basic details:] What has happened, and when, how, and where did the situation/accident happen?
Optional: [Collects urgent details], like the example below:
Is there a court date scheduled? (If so, when?)
Has an eviction notice been delivered?
Optional: Have you spoken to or gotten help from other lawyers for this? Caller:
[Provides information to receptionist.]
Receptionist: Thanks for sharing that information with me. Before I proceed to explain what happens next in our process, I have a few more questions.
What’s your availability like to schedule a call with one of our staff members?
May we contact you using the phone number and email address you provided to me?
Also, how did you hear about [law practice name]?
Caller: : [Provides answers to questions.]
Receptionist: Thank you for your time today. I will take these notes and share a summary of our chat with my team, and we will get back to you within [X business days].Please feel free to contact us if you have any questions in the meantime. [phone number]. Have a great day!”
Grow Your Business With Veza Reception
Click the button below to get started today or if you have any questions before you make a decision simply go to our contact us page and shoot us an email. Our services are offered on a monthly basis, so there are no long-term contracts. Additionally, we offer a guarantee that allows you to get your money back within 7 days of the service start date.
